Restaurant Case Studies
The Renegade Server: Tim Kirkland
The Expert
Tim Kirkland, the best-selling author of The Renegade Server, implements the Waiter Wallet server organizer to improve the on-the-job training for his restaurant clients.
The Challenge
When restaurants like Buffalo Wild Wings and Chilli's want to improve their service, they turn to Tim Kirkland to train their waiters and waitresses. The restaurant guru's "Renegade Philosophy" is invaluable in helping servers connect with their guests to provide a better guest experience while improving the servers and, therefore, the restaurant's bottom line.
As valuable as Tim's training is, how can restaurants continue to empower their servers with his valuable content once completed? The restaurant guru created a system that helped his clients provide practical, ongoing training to their staff.
Omni La Costa Resort & Spa
The Expert
La Costa Resort & Spa is known for providing world-renowned accommodations and service to its guests. In 2016, they saw an opportunity to improve how their wait staff fundamentally operated and presented themselves to guests.
The Challenge
A server's office is their person. Despite this challenge, servers are left to their own devices when it comes to organizing themselves, taking an order at the table, and then presenting themselves to guests.
How could La Costa's world-class restaurants help their exceedingly professional wait staff perform even better at their jobs and enhance their guest experience?
"The Waiter Wallet significantly improved server functionality, organization, and the appearance of our serving staff. And, its training components helped us drive incremental revenues."
"I have seen countless products and services, but rarely have I seen anything that so perfectly addresses such a significant need as the Waiter Wallet."
"Not only is it a must-have tool to help servers perform better, but its unique clear pockets provide a highly effective delivery mechanism for a restaurant's ongoing server training."
"Our servers love the Waiter Wallet. It's an enlightened product with a smart, sleek design that keeps them organized and more efficient."
"It makes waiting tables so much easier because it organizes everything for you. And, you can use their free money-making templates to make even more money every shift!"
"The Waiter Wallet helps organize our waiters and waitresses and looks much better than the alternatives. It's truly a wonderful product."
Make even your best servers better!
Waiters and waitresses are the faces of your restaurant. The better your waitstaff performs, the better your restaurant and the hospitality it provides your guests.
