The Renegade Server Case Study

The Expert

Tim Kirkland, the best-selling author of The Renegade Server, implements the Waiter Wallet to improve the on-the-job training for his restaurant clients.

The Challenge

When restaurants like Buffalo Wild Wings and Chilli’s want to improve their service they turn to Tim Kirkland to train their waiters and waitresses.  The restaurant guru’s “Renegade Philosophy” is invaluable in helping servers connect with their guests to provide a better guest experience while improving the servers and, therefore, the restaurant’s bottom-line.

What Needs to Be Done

01. Incorporate core concepts from The Renegade Server into small, easily digestible content.

02. Find a delivery system for the new content.

03. Develop an on-going training system to empower restaurant management to engage their staff.

The Solution

First Tim needed to reimagine the Renegade Server into an easily digestible format that waiters and waitresses could reference during their shift. Tim best of his highly acclaimed book was condensed into a deck of 52 TIPS Flash Cards. Each four-color card was designed to provide two game-changing lessons to empower servers every time they interfaced with the new content.

Next, a delivery system was needed to integrate the TIPS Cards into the restaurant environment that would empower servers without distracting from the guest experience. The Waiter Wallet was the perfect tool. In addition to holding everything servers are challenged to carry, the Waiter Wallet’s Clear Pocket System perfectly positions Tim’s money-making where it counts; in server’s hands, on the floor, every shift.

The Results

Not only were waiters and waitresses more organized and professional with the Waiter Wallet, but the continued reinforcement of the “Renegade Philosophy” resulted in a more refined, less robotic service. But more importantly, the system created an improved environment for guests, servers and, restaurant management. 

Not only is it a must-have tool to help servers perform better but, its unique clear pockets provide a highly effective delivery mechanism for a restaurant’s on-going server training.
- Tim Kirkland, Renegade Hospitality Group


★★★★★ Reviews

Let customers speak for us

558 reviews
How many servers work at your restaurant? : + 20
Great - I have enjoyed for over a year!

Passed on my last WW (deluxe- that I had used for almost two years) to a fellow server at our restaurant- dinner service- at a nice NW resort. She - had a particular- somewhat disorganized system. After two weeks - she brags about her WW organization. She says it feels good in her hand! I agree.

I love my Waiter Wallet!

The leather version will last for the duration!

How many servers work at your restaurant? : 10 to 20
This thing is amazing

Absolutely best thing I have ever spent my money on.

How many servers work at your restaurant? : 10 to 20
The best invention ever for waitressing.

My sister told me about the waiter wallet and I figured I would try it out but thought I might just return it because, “why couldn’t I just use a simple notebook?” Well this product is a game changer and has exceeded my expectations. I don’t know how anyone on waitstaff lives without this amazing tool. It’s professional, and the makers of this product have anticipated every server’s needs. I LOVE IT! And my fellow servers were a little jealous. If you wait tables, this wallet is a must have.

How many servers work at your restaurant? : Under 10
Absolutely amazing.

I absolutely love my waiter walet. Whether you work in a fancy restaurant or small hometown diner like I do, this thing is amazing. It is perfect for every situation and I will be using it forever. It is so well made and has everything you could ever need. The free templates are great and help me out so much. Love love love!!!