Restaurant Case Studies

The Renegade Server: Tim Kirkland

The Expert
Tim Kirkland, the best-selling author of The Renegade Server, implements the Waiter Wallet server organizer to improve the on-the-job training for his restaurant clients.

The Challenge

When restaurants like Buffalo Wild Wings and Chilli's want to improve their service, they turn to Tim Kirkland to train their waiters and waitresses. The restaurant guru's "Renegade Philosophy" is invaluable in helping servers connect with their guests to provide a better guest experience while improving the servers and, therefore, the restaurant's bottom line.

As valuable as Tim's training is, how can restaurants continue to empower their servers with his valuable content once completed? The restaurant guru created a system that helped his clients provide practical, ongoing training to their staff.

Omni La Costa Resort & Spa

The Expert

La Costa Resort & Spa is known for providing world-renowned accommodations and service to its guests. In 2016, they saw an opportunity to improve how their wait staff fundamentally operated and presented themselves to guests.

The Challenge

A server's office is their person. Despite this challenge, servers are left to their own devices when it comes to organizing themselves, taking an order at the table, and then presenting themselves to guests.

How could La Costa's world-class restaurants help their exceedingly professional wait staff perform even better at their jobs and enhance their guest experience?

Jim MyersExecutive Director, LaCosta Resort & Spa

"The Waiter Wallet significantly improved server functionality, organization, and the appearance of our serving staff. And, its training components helped us drive incremental revenues."

Madeline BanaszakDirector of Development, Wolfgang Puck

"I have seen countless products and services, but rarely have I seen anything that so perfectly addresses such a significant need as the Waiter Wallet." 

Tim KirklandWorld-Renowned Author, "The Renegade Server"

"Not only is it a must-have tool to help servers perform better, but its unique clear pockets provide a highly effective delivery mechanism for a restaurant's ongoing server training."

Andrea UyedaCOO, Border Grill

"Our servers love the Waiter Wallet. It's an enlightened product with a smart, sleek design that keeps them organized and more efficient."

Darren Cardosaa.k.a., the "Bitchy Waiter"

"It makes waiting tables so much easier because it organizes everything for you. And, you can use their free money-making templates to make even more money every shift!"

Justin HarterGeneral Manager, River Park

"The Waiter Wallet helps organize our waiters and waitresses and looks much better than the alternatives. It's truly a wonderful product."

Make even your best servers better!

Waiters and waitresses are the faces of your restaurant. The better your waitstaff performs, the better your restaurant and the hospitality it provides your guests.