It's Not My Job

I visited some restaurants in Las Vegas and showed off the Waiter Wallet. Ten years after its invention, it was thrilling to see how industry experts love the Waiter Wallet.

Wow, how times have changed since 2007. With one exception, every restaurant manager I met understood how important waitstaff organization is. And, how essential the Waiter Wallet is in that effort. That's why they either provide the Waiter Wallet to their servers or are planning to do so.

Still, one restaurant manager believed it was not the restaurant's responsibility to help his servers to perform better. No matter how challenging a server's job is, he thinks they earn enough money to pay for a valuable tool like the Waiter Wallet themselves. Bear in mind; this was a remarkably beautiful, expensive and well-known restaurant.

I know that operating a restaurant is an extremely challenging business. However, the better a server does, the better their restaurant does. Take the benefit to servers out of the equation; how does any restaurant allow its servers to interface with their guests using anything they choose (including a beat up, overstuffed check presenter)? Can a server show up for work wearing ripped jeans and sneakers? I doubt it (and rightly so).

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