The Renegade Server Case Study
Tim Kirkland, the best-selling author of The Renegade Server, implements the Waiter Wallet to improve the on-the-job training for his restaurant clients.
When restaurants like Buffalo Wild Wings and Chilli's want to improve their service, they turn to Tim Kirkland to train their waiters and waitresses. The restaurant guru's "Renegade Philosophy" is invaluable in helping servers connect with their guests to provide a better guest experience while improving the servers and, therefore, their restaurant's bottom line.
01. Incorporate core concepts from The Renegade Server into small, easily digestible content.
02. Find a delivery system for the new content.
03. Develop an ongoing training system to empower restaurant management to engage their staff.
First, Tim needed to reimagine the Renegade Server into an easily digestible format that waiters and waitresses could reference during their shift. Tim's condensed his highly acclaimed book into a deck of fifty-two TIPS Flash Cards. Each four-colored card provides two valuable lessons to help servers each time they engage with the content.
Next, Tim needed a delivery system to integrate the TIPS Cards into the restaurant environment to empower servers without distracting from the guest experience. The Waiter Wallet was the perfect tool. In addition to holding a server's essentials, the Waiter Wallet's Clear Pocket System perfectly positions Tim's money-making where it counts; in the server's hands, on the floor, every shift.
Not only were waiters and waitresses more organized and professional with the Waiter Wallet, but the continued reinforcement of the "Renegade Philosophy" resulted in a more refined, less robotic service.
But more importantly, the system created an improved environment for guests, servers, and restaurant management.
CEO, Renegade Hospitality Group
"It a must-have tool to help servers perform better, but its unique clear pockets provide a highly effective delivery mechanism for a restaurant's ongoing server training."
Jon is always great to work with and responds very quickly. Last minute orders get processed quickly for us.
I work in a busy restaurant were keeping my cash and credit card slips is important. The waiter wallet is a great tool for keeping these two things in a safe place. The waiter wallet has definitely already paid for itself by preventing me from losing cash and credit card tips. Thank you and look forward to the future additions to the waiter wallet.
Will buy again.
I ordered this pens to give out to my employees and they love it.
So far this wallet is proved to be very good investment.
I started using waiter wallets when I broke into fine dining. It's helped me so much, especially with the extra pocket insert. I have a place for all my signed receipts as well. Will continue to buy for years to come.
Waiter Wallet Sr.
This Waiter Wallet is awesome! Its durability is amazing. Its a perfect fit for all the things I need to have for service but not overly bulky. It has a nice look and feel. The insert see-through page will come in handy for new drink menus and lists that change! I love it!
Best Wallet ever! So many place, very easy to use. I’m so happy!
Great product. Been using since 2014.
I love the pads, the way it opens, the card holders, my cash, beautiful wallet
I write with my left. I’ve been looking for a book that would be comfortable and efficient with ample storage. Writing this review after my first night of using the Waiter Wallet, I can confidently say this product is the right choice for servers.
Every time I start a new job serving in a different restaurant the servers see me with this big notepad/wallet and they laugh. They find it funny having such a big wallet for writing notes and having pockets for money/receipts. I also have the insert so I can have all my notes, specials, and other things in there. After a week or so, they start realizing how amazing and useful my wallet is and they become jealous. They all end up wanting one themselves, even though they laughed at it in the beginning. hehehe
I work in fine dining and my brain just doesn’t remember everything anymore! I use one piece for the specials and have the extra insert to add the favorite wine pairings for the different types of wine and the third space for the description of the meats and cheeses on our charcuterie boards. It’s PERFECT! I also purchased the set of pens and they’re hilarious! The customers love them.
All in all, I feel much more proficient after just one week of using my waiter wallet!