Omni Case Study

 

The Expert

La Costa Resort & Spa is known for providing world-renowned accommodations and service to their guests. In 2016, they saw an opportunity to improve how their wait staff fund

The Challenge

A server’s office is their person. In spite of this challenge, servers are left to their own devices when it comes to how they organize themselves, take an order at the table and then present themselves to guests.

How could La Costa’s world-class restaurants help their exceedingly professional wait staff perform even better at their jobs and enhance their guest experience?


What Needs to Be Done

01. Eliminate the use of check presentations and similar ill-suited methods waiters and waitresses traditionally use to “organize” themselves.

02. Provide servers with a powerful tool to help perform better by holding and organizing everything they are challenge to carry

03.Intergrade the new system into La Costa’s mandatory uniform standard.


The Solution

Job one, finding a better mousetrap then using the sloppy, disorganized and unprofessional check presenter as a server book. Fortunately for La Costa, Jim Myers, their Executive Director of Food and Beverage Operations, had considerable experience with the Waiter Wallet during his tenure as Hilton’s Senior Corporate Director of Food and Beverage.

The Original Waiter Wallet was brought on board and provided to every server. Now part of their uniform standard, servers were required to use the Waiter Wallet to take orders and organize their order pad, cash, credit card receipts, and countless other work necessities they must carry during their shift.


The Results

It didn’t take long for La Costa’s servers to take to the Waiter Wallet. Soon servers couldn’t imagine every working without this invaluable tool. Not only did their servers look much more professional but they became remarkable more organized and functional while performing their jobs.
And, if that wasn’t enough, by implementing Waiter Wallet’s Free Template system, the La Costa service staff knew more, sold more and provided an even more elevated standard of guest experience.

 

The Waiter Wallet significantly improved server functionality, organization, and the appearance of our serving staff. And, the training components helped us drive incremental revenues.
- Jim Myers, Executive Dir. F & B Operations, La Costa Resort & Spa

★★★★★ Reviews

Let customers speak for us

556 reviews
90%
(503)
8%
(46)
1%
(5)
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(1)
How many servers work at your restaurant? : 10 to 20
This thing is amazing

Absolutely best thing I have ever spent my money on.

How many servers work at your restaurant? : 10 to 20
The best invention ever for waitressing.

My sister told me about the waiter wallet and I figured I would try it out but thought I might just return it because, “why couldn’t I just use a simple notebook?” Well this product is a game changer and has exceeded my expectations. I don’t know how anyone on waitstaff lives without this amazing tool. It’s professional, and the makers of this product have anticipated every server’s needs. I LOVE IT! And my fellow servers were a little jealous. If you wait tables, this wallet is a must have.

How many servers work at your restaurant? : Under 10
Absolutely amazing.

I absolutely love my waiter walet. Whether you work in a fancy restaurant or small hometown diner like I do, this thing is amazing. It is perfect for every situation and I will be using it forever. It is so well made and has everything you could ever need. The free templates are great and help me out so much. Love love love!!!

How many servers work at your restaurant? : 10 to 20
Thank you.

Thanks for sending it to Australia. Waiter wallet is amazing. Thanks.

How many servers work at your restaurant? : 10 to 20

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