Omni Case Study

 

The Expert

La Costa Resort & Spa is known for providing world-renowned accommodations and service to their guests. In 2016, they saw an opportunity to improve how their wait staff fund

The Challenge

A server’s office is their person. In spite of this challenge, servers are left to their own devices when it comes to how they organize themselves, take an order at the table and then present themselves to guests.

How could La Costa’s world-class restaurants help their exceedingly professional wait staff perform even better at their jobs and enhance their guest experience?


What Needs to Be Done

01. Eliminate the use of check presentations and similar ill-suited methods waiters and waitresses traditionally use to “organize” themselves.

02. Provide servers with a powerful tool to help perform better by holding and organizing everything they are challenge to carry

03.Intergrade the new system into La Costa’s mandatory uniform standard.


The Solution

Job one, finding a better mousetrap then using the sloppy, disorganized and unprofessional check presenter as a server book. Fortunately for La Costa, Jim Myers, their Executive Director of Food and Beverage Operations, had considerable experience with the Waiter Wallet during his tenure as Hilton’s Senior Corporate Director of Food and Beverage.

The Original Waiter Wallet was brought on board and provided to every server. Now part of their uniform standard, servers were required to use the Waiter Wallet to take orders and organize their order pad, cash, credit card receipts, and countless other work necessities they must carry during their shift.


The Results

It didn’t take long for La Costa’s servers to take to the Waiter Wallet. Soon servers couldn’t imagine every working without this invaluable tool. Not only did their servers look much more professional but they became remarkable more organized and functional while performing their jobs.
And, if that wasn’t enough, by implementing Waiter Wallet’s Free Template system, the La Costa service staff knew more, sold more and provided an even more elevated standard of guest experience.

 

The Waiter Wallet significantly improved server functionality, organization, and the appearance of our serving staff. And, the training components helped us drive incremental revenues.
- Jim Myers, Executive Dir. F & B Operations, La Costa Resort & Spa

★★★★★ Reviews

Let customers speak for us

493 reviews
90%
(442)
9%
(44)
1%
(5)
0%
(1)
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(1)
How many servers work at your restaurant? : + 20
Love it!

Keeps everything you need in one place. Credit slips, cash and credit cards for those tables that want to beat the other person for paying. If you buy the insert for it, you can put your specials, items on your 86 board and cheat notes. It really is the best!

How many servers work at your restaurant? : + 20
BEST ORGANIZER FOR SERVERS EVER!!!!

This is an amazingly smart invention! I was sick of using old 'check presenters' which is what most servers use but you can't organize well with those and I am a chronic organizer. I asked a girl at work where she got hers and she said "waiter wallet.com". I went on the next day and bought the Jr. Deluxe and I LOVE IT!!! Its so helpful and useful. I've had several other waiters ask where I got it and I was quick to recommend they get one! Love this!

How many servers work at your restaurant? : 10 to 20
Awesome

Great to use!

How many servers work at your restaurant? : + 20
5/5

Great wallet! love it

How many servers work at your restaurant? : + 20
5/5

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