Omni Case Study

 

The Expert

La Costa Resort & Spa is known for providing world-renowned accommodations and service to their guests. In 2016, they saw an opportunity to improve how their wait staff fund

The Challenge

A server’s office is their person. In spite of this challenge, servers are left to their own devices when it comes to how they organize themselves, take an order at the table and then present themselves to guests.

How could La Costa’s world-class restaurants help their exceedingly professional wait staff perform even better at their jobs and enhance their guest experience?


What Needs to Be Done

01. Eliminate the use of check presentations and similar ill-suited methods waiters and waitresses traditionally use to “organize” themselves.

02. Provide servers with a powerful tool to help perform better by holding and organizing everything they are challenge to carry

03.Intergrade the new system into La Costa’s mandatory uniform standard.


The Solution

Job one, finding a better mousetrap then using the sloppy, disorganized and unprofessional check presenter as a server book. Fortunately for La Costa, Jim Myers, their Executive Director of Food and Beverage Operations, had considerable experience with the Waiter Wallet during his tenure as Hilton’s Senior Corporate Director of Food and Beverage.

The Original Waiter Wallet was brought on board and provided to every server. Now part of their uniform standard, servers were required to use the Waiter Wallet to take orders and organize their order pad, cash, credit card receipts, and countless other work necessities they must carry during their shift.


The Results

It didn’t take long for La Costa’s servers to take to the Waiter Wallet. Soon servers couldn’t imagine every working without this invaluable tool. Not only did their servers look much more professional but they became remarkable more organized and functional while performing their jobs.
And, if that wasn’t enough, by implementing Waiter Wallet’s Free Template system, the La Costa service staff knew more, sold more and provided an even more elevated standard of guest experience.

 

The Waiter Wallet significantly improved server functionality, organization, and the appearance of our serving staff. And, the training components helped us drive incremental revenues.
- Jim Myers, Executive Dir. F & B Operations, La Costa Resort & Spa

★★★★★ Reviews

Let customers speak for us

514 reviews
90%
(461)
9%
(46)
1%
(5)
0%
(1)
0%
(1)
How many servers work at your restaurant? : 10 to 20
Above and beyond

I placed my order on a Friday morning and paid for next day shipping. The system did not recognize that it would be almost double the cost for next day to be delivered Saturday, so John gave me a call to let me know that because I was pretty close to Boulder where they are located that he would personally deliver my Waiter Wallet on Saturday so there wouldn't have to be any additional shipping charges. Fantastic customer service.

As far as the wallet? This is my first serving gig and it has made the learning curve way easier to manage. The clear pocket is great, I've got menu ingredients, and a few key talking points on there. The quality is very nice so I'm sure this will last me for years to come.

How many servers work at your restaurant? : + 20
Give a girl a break

I love your products, however, I feel you should give her a break to people to keep ordering from you

How many servers work at your restaurant? : + 20
Perfect!

Works wonderfully for my needs! Couldn't be happier.

How many servers work at your restaurant? : + 20
5/5

Waiter Wallet Jr. Deluxe

How many servers work at your restaurant? : + 20
5/5

Waiter Wallet Sr.