La Costa Case Study
La Costa Resort & Spa is known for providing world-renowned accommodations and service to its guests. In 2016, they saw an opportunity to improve their waitstaff functionality and improve the guest experience.
A server's office is their person. Despite this challenge, servers are left to their own devices when organizing themselves, taking an order at the table, and presenting themselves to guests.
How could La Costa's world-class restaurants help their exceedingly professional wait staff perform even better at their jobs and enhance their guest experience?
01. Eliminate check presenters, and similar ill-suited methods waiters and waitresses traditionally use to "organize" themselves.
02. Provide servers with a powerful tool to help perform better by holding and organizing everything they found challenging to carry.
03. Intergrade the new system into La Costa's mandatory uniform standard.
Job one, finding a better mousetrap than using the sloppy, disorganized, and unprofessional check presenter as a server book.
Fortunately for La Costa, Jim Myers, their Executive Director of Food and Beverage Operations, had considerable experience with the Waiter Wallet server book during his tenure as Hilton's Senior Corporate Director of Food and Beverage.
The Waiter Wallet was brought on board and provided to every server. Now part of their uniform standard, servers were required to use the Waiter Wallet to take orders and organize their order pad, cash, credit card receipts, and countless other work necessities they must carry during their shift.
La Costa's servers didn't take long to take to the Waiter Wallet organizer. Soon servers couldn't imagine ever working without this invaluable tool.
Their servers looked much more professional, but they became remarkably more organized and functional while performing their jobs.
And by implementing Waiter Wallet's Free Template system, the La Costa service staff knew more, sold more, and provided a more elevated level of the guest experience.
Executive Dir. F & B Operations, La Costa Resort & Spa
"The Waiter Wallet significantly improved server functionality, organization, and the appearance of our serving staff. And the training components helped us drive incremental revenues."
Let customers speak for us
I ordered this pens to give out to my employees and they love it.
So far this wallet is proved to be very good investment.
I started using waiter wallets when I broke into fine dining. It's helped me so much, especially with the extra pocket insert. I have a place for all my signed receipts as well. Will continue to buy for years to come.
Waiter Wallet Sr.
Purchased the Waiter Wallet for my gf who said it is perfect for work especially with the extra pockets for credit cards,cash and receipts along with the sturdy construction and the ability to close the Waiters Wallet securely.
I love it! Being a Server, I’m able to keep all records organized and view my cheat sheets in the palm of hands. I definitely recommended to my coworkers.
Really good size for my large hands and fits well in my apron. Helps me stay organized
You won’t believe how much organized you will be when you switch to waiter wallet!!
This Waiter Wallet is awesome! Its durability is amazing. Its a perfect fit for all the things I need to have for service but not overly bulky. It has a nice look and feel. The insert see-through page will come in handy for new drink menus and lists that change! I love it!
Best Wallet ever! So many place, very easy to use. I’m so happy!
Great product. Been using since 2014.
I love the pads, the way it opens, the card holders, my cash, beautiful wallet