The Renegade Server Case Study
Tim Kirkland, the best-selling author of The Renegade Server, implements the Waiter Wallet to improve the on-the-job training for his restaurant clients.
When restaurants like Buffalo Wild Wings and Chilli's want to improve their service, they turn to Tim Kirkland to train their waiters and waitresses. The restaurant guru's "Renegade Philosophy" is invaluable in helping servers connect with their guests to provide a better guest experience while improving the servers and, therefore, their restaurant's bottom line.
01. Incorporate core concepts from The Renegade Server into small, easily digestible content.
02. Find a delivery system for the new content.
03. Develop an ongoing training system to empower restaurant management to engage their staff.
First, Tim needed to reimagine the Renegade Server into an easily digestible format that waiters and waitresses could reference during their shift. Tim's condensed his highly acclaimed book into a deck of fifty-two TIPS Flash Cards. Each four-colored card provides two valuable lessons to help servers each time they engage with the content.
Next, Tim needed a delivery system to integrate the TIPS Cards into the restaurant environment to empower servers without distracting from the guest experience. The Waiter Wallet was the perfect tool. In addition to holding a server's essentials, the Waiter Wallet's Clear Pocket System perfectly positions Tim's money-making where it counts; in the server's hands, on the floor, every shift.
Not only were waiters and waitresses more organized and professional with the Waiter Wallet, but the continued reinforcement of the "Renegade Philosophy" resulted in a more refined, less robotic service.
But more importantly, the system created an improved environment for guests, servers, and restaurant management.
CEO, Renegade Hospitality Group
"It a must-have tool to help servers perform better, but its unique clear pockets provide a highly effective delivery mechanism for a restaurant's ongoing server training."
Quality product, great for what it is. Personally I don’t like the padded fake leather design that is common with server books, including this one. I was hoping for something a bit thinner and more sleek, to fit in a back pocket easily. This could fit in a bigger back pocket but would feel bulky to carry around.
It was a bit bulkier than expected, but it's still amazing to use! It's so easy to write on with the included pad and the wallet portion helps me keep cash payments and my tip slips safe and without losing them. It's MUCH better than using just regular tiny note pads
Jon is always great to work with and responds very quickly. Last minute orders get processed quickly for us.
I work in a busy restaurant were keeping my cash and credit card slips is important. The waiter wallet is a great tool for keeping these two things in a safe place. The waiter wallet has definitely already paid for itself by preventing me from losing cash and credit card tips. Thank you and look forward to the future additions to the waiter wallet.
Will buy again.
I ordered this pens to give out to my employees and they love it.
So far this wallet is proved to be very good investment.
I started using waiter wallets when I broke into fine dining. It's helped me so much, especially with the extra pocket insert. I have a place for all my signed receipts as well. Will continue to buy for years to come.