The Renegade Server Case Study
The Expert
Tim Kirkland, the best-selling author of The Renegade Server, implements the Waiter Wallet to improve the on-the-job training for his restaurant clients.
The Challenge
When restaurants like Buffalo Wild Wings and Chilli's want to improve their service, they turn to Tim Kirkland to train their waiters and waitresses. The restaurant guru's "Renegade Philosophy" is invaluable in helping servers connect with their guests to provide a better guest experience while improving the servers and, therefore, their restaurant's bottom line.
The Mission
01. Incorporate core concepts from The Renegade Server into small, easily digestible content.
02. Find a delivery system for the new content.
03. Develop an ongoing training system to empower restaurant management to engage their staff.
The Solution
First, Tim needed to reimagine the Renegade Server into an easily digestible format that waiters and waitresses could reference during their shift. Tim's condensed his highly acclaimed book into a deck of fifty-two TIPS Flash Cards. Each four-colored card provides two valuable lessons to help servers each time they engage with the content.
Next, Tim needed a delivery system to integrate the TIPS Cards into the restaurant environment to empower servers without distracting from the guest experience. The Waiter Wallet was the perfect tool. In addition to holding a server's essentials, the Waiter Wallet's Clear Pocket System perfectly positions Tim's money-making where it counts; in the server's hands, on the floor, every shift.
The Results
Not only were waiters and waitresses more organized and professional with the Waiter Wallet, but the continued reinforcement of the "Renegade Philosophy" resulted in a more refined, less robotic service.
But more importantly, the system created an improved environment for guests, servers, and restaurant management.
Tim Kirkland
CEO, Renegade Hospitality Group
"It a must-have tool to help servers perform better, but its unique clear pockets provide a highly effective delivery mechanism for a restaurant's ongoing server training."
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