There is lots restaurants learn from their servers!

While the old adage, “Everyone should wait tables” applies to many guests it should be equally applicable for restaurant management. Walking a mile (or, more accurately, four every shift) in a server’s shoes is a great way to understand their unique challenges and create better servers.

Waiter and Waiter Wallet at workUnfortunately, even though understanding the difficulties a server experiences can be a real game changer, more often it’s as if the server and restaurant aren’t on the same field let alone the same team. This disconnect, between management and wait staff is a challenging problem that needs to be corrected to create better servers.

All too often the wait staff are treated like an unwanted step-child (no offense step-children). This in spite of overwhelming evidence that job satisfaction results in happier employees who not only perform better but remain at their jobs longer. This is especially significant considering the turnover rate in restaurants can exceed 100%. So how should restaurant management create better servers? First, to reduce server turnover and improve the bottom line, management should help and empower their servers to become restaurant’s superstar players. After all, the wait staff isn’t only the face of a restaurant but they are also primarily responsible for orchestrating a great dining experience. Superstar servers also make great economic sense. The better the wait staff does the better the restaurant does. If servers sell more, so does the restaurant. And if their tip percentages increase, fantastic, so will the number of regular guests. So what steps can restaurants take to improve the relationship with their wait staff and create better servers? First and foremost, eliminate any “us vs. them” attitude between servers and management. For that matter, eliminate any tension between the front and back of the house as well. Remember, everyone is on the same team. Of course, benefits and pay, while almost routinely overlooked, are critical in retaining key employees. In all the years I waited tables, not only did I, or anyone I know, ever receive any paid leave (including sick days) but a raise was completely unheard of. This unique practice, though amazing to me, is all too common in the restaurant business. How can restaurants expect to retain superstars if they insist on paying them minimum wage and provide little to no benefits? Next, create systems and policies that help you wait team and eliminate any existing policies that unnecessarily encumber them. Periodically meet with your servers, perhaps one-on-one at the beginning or end on their shift, and solicit their ideas on how the restaurant can be improved. In my years of experience servers can provide a wealth of information that is often overlooked or simply just ignored. They are in the trenches each and every shift, something management would be aware of if they heed my advice and picked up a serving shift every now and then. Lastly, provide tools to make their jobs easier and help them perform better. I know this is a bit self-serving but the Waiter Wallet is a great example. By helping servers to be more organized, efficient and informed (with our free template system), they and the restaurant will be more successful. And, at the end of the day, isn’t that what it is all about?

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★★★★★ Reviews

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514 reviews
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How many servers work at your restaurant? : 10 to 20
Above and beyond

I placed my order on a Friday morning and paid for next day shipping. The system did not recognize that it would be almost double the cost for next day to be delivered Saturday, so John gave me a call to let me know that because I was pretty close to Boulder where they are located that he would personally deliver my Waiter Wallet on Saturday so there wouldn't have to be any additional shipping charges. Fantastic customer service.

As far as the wallet? This is my first serving gig and it has made the learning curve way easier to manage. The clear pocket is great, I've got menu ingredients, and a few key talking points on there. The quality is very nice so I'm sure this will last me for years to come.

How many servers work at your restaurant? : + 20
Give a girl a break

I love your products, however, I feel you should give her a break to people to keep ordering from you

How many servers work at your restaurant? : + 20
Perfect!

Works wonderfully for my needs! Couldn't be happier.

How many servers work at your restaurant? : + 20
5/5

Waiter Wallet Jr. Deluxe

How many servers work at your restaurant? : + 20
5/5

Waiter Wallet Sr.