Restaurant Hostess with the Mostess

As a server on the floor, you must be on top of everything - between drink refills and food modifications, you have enough on your plate. To survive the rush, communication with your team members is key.

Bussers bus tables and runners run food, but hosts set the stage; they control the flow of the restaurant from open to close. Perhaps you've been a host once or twice, and you understand the layout of the restaurant like the back of your hand. But when there's miscommunication between hosts and waitstaff, serious problems can occur. Here are some top tips on how servers and hosts can work together to fairly seat guests: 

Plan 

The host should understand the server schedule and anticipate how many sections will be on the floor, who will work best in each section, and how many guests they can expect. Servers, don't be afraid to express preference for a section, most hosts are happy to work with your needs. Ultimately, hosts have the power to make decisions that may or may not rule in a server's favor. When this happens, remember you are a part of a team and everyone must work together with respect. 

Communicate

This element is key for teamwork – hosts and servers need to have a common understanding of section layout and server rotation. Hosts must keep with rotation not only to ensure that guests are served in a timely manner, but also to balance the ratio of servers to tables. The best way to solve any miscommunication among servers and hosts is to talk about it: if a host double seats you when you are busy, let him or her know to not seat you for a rotation. Similarly, hosts should notify servers of seated tables for efficiency. Servers and hosts alike are responsible for communicating with one another for a successful shift. 

Execute 

Once you've established a plan, follow through. Communicate throughout the shift and anticipate each other's needs. Execution will ensure the shift flows smoothly and guests are seated fairly. When team members communicate, it is possible to have your cake and eat it, too!

If you need help remembering section layouts, tack on a custom template to your Waiter Wallet. With sections literally in your back pocket, you won't need to run back and forth to the host stand for a reminder. For more information about our Waiter Wallet features, contact us today. 

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How many servers work at your restaurant? : 10 to 20
I love it

The whole reason I even bought this was because my boss said I couldn't keep my tips in my server book because I was touchin cash everytime I opened my book to take an order. The waiter wallet totally saved my ass on that one but also it has a slot so you can put a cheat sheet in. So now when a customer asks me how much extra it would be to put this or this in their food, I don't have to run and check. Its all right in front of me. And it fits great in my apron. Its perfect.

How many servers work at your restaurant? : 10 to 20
Pretty Cool!

I love. A co-worker showed me her Waiter Wallet and I was sold. I went with the original size but upgraded to the more durable material or Deluxe version. I also got the additional sleeve to add more cheat sheet info. I really like it. Makes me feel very professional and organized. I never write reviews but figured I should because its so much better then using the regular check books. Nice product.

How many servers work at your restaurant? : + 20
Awesome!

Recommended it to everyone at my restaurant!

How many servers work at your restaurant? : 10 to 20
Where has this thing been all my life?

This is awesome. I use it at both my server jobs. I completed 3 of the templates and those alone have saved me a lot of back and fourth to the bar.

How many servers work at your restaurant? : + 20
Deluxe refills

It is nice to have everything in order when you are worki)g at a fast pace. Refillable pads is great. The size. No modifications to make th8ng easy.